Information Technology Services

Mastodon MAKERLab

Mastodon MAKERLab banner 8-14-17

Requesting a 3D Print

  1. Read the Mastodon MAKERLab 3D printing policy.
  2. Log into ServiceNow Self Service
  3. Select Get Help
  4. Select Submit a Ticket
  5. Write a short description of the request including:
    1. Color of filament wanted
    2. Approximate size wanted
    3. Purpose of print
  6. Upload 3D model file (.stl, .obj), to Self Service incident by clicking the paperclip icon in the upper right-hand corner. (Files can be obtained from 3D model websites such as
  7. Lab consultants will follow up for further needs.

Frequently Asked Questions

Q: How long does it take to complete a request?
Varies depending on the request queue and the model uploaded. We will attempt to finish requests within 7 days of submission.

Q: What colors/filaments are available?
We provide a wide variety of colors as well as materials for your design. Stop in the WU 221 lab for the latest filament supply available.

Q: How much does it cost to request prints?
All charges for requests will be withdrawn from your PaperCut account, which is shared with your university paper printing balance. PLA plastic prints are $0.10/gram and resin prints are $0.20/mL. Support material is included in final weight calculation. To save on material cost, consider a low density infill or overall size.

Q: How do I add money to my PaperCut Account?
Your PaperCut printing balance will be automatically refilled every semester (including summer). PaperCut balances can be increased beyond the standard semester allotment by visiting the Bursar office in KT G57.

Q: Will consultants design printable files?
No, consultants will not make printable files from scratch; however, we can do slight modifications to existing files.

Q: How do I see the scale of a 3D model file?
A: Windows 10
users will have 3D Builder pre-installed, which should open 3D models by default. Alternatively, you can you

File Approval Process

Upon submission of a request, a consultant will review the request and notify you of the estimated cost for the print as well as any additional information they’ll need. We will wait for confirmation on the price estimate before printing. Upon completion, the requester will receive an email containing the final weight of the request and the pick-up due date. Any completed requests left for over 2 weeks will be used for display purposes or discarded.

IT Services 3D Printing Policies

The 3D Printing service is available for use by all current IPFW faculty, staff, and students.

I.The 3D printer may be used only for lawful purposes. Faculty, staff, and students will not be permitted to use the 3D printer to create materials that are:

      • Prohibited by local, state, or federal law.
      • Unsafe, harmful, dangerous, or poses an immediate threat to the well-being of others
      • Obscene or otherwise inappropriate for the university environment.
      • In violation of intellectual property rights. For example, the printer will not be used to reproduce material that is subject to copyright, patent, or trademark protection.

II.IT Services reserves the right to refuse any 3D print request.

III.Printed items that are not picked up within 14 days will become property of IT Services. Items must be picked up by individual who requested them with an IPFW ID.

IV.Only designated IT Services staff will have hands-on access to the 3D printer.

V. Prints will sometimes require support material, which is included when we weigh finished prints. MAKERLab staff will remove support material before pick-up to reduce the likelihood of breaking the actual print. Any addition sanding, painting, etc., will be the requester's responsibility

VI.There may be times that the printer is malfunctioning, being repaired, or is being used for an event or a course. During such times, the 3D printer may be unavailable for use and there will be a delay in approving submissions and printing objects. Such a delay will be noted on the request process


The Mastodon MAKERLab is furnished by IT Services with 3 ROBO R1+ 3D printers and two digital scanners.

ROBO R1+  Printer

FDM (Fused Deposition Modeling) technology
Build volume: 10” x 9” x 8” 720 cubic inches
Heated bed: Yes
Layer resolution: As low as 100 micron
Filament diameter: 1.75mm
Nozzle diameter: .4 mm

Makerbot Digitizer

Scan Volume: Up to 20.3 (Diameter) x 20.3 CM (H)
Dimensional Accuracy: ± 2.0 MM
Detail Resolution: 0.5 MM
Triangles Per 3D Model: Approx. 200K
Scan Speed: Approx. 12 Minutes
Steps per Rotation: 800 per rotation
Optimal Light Conditions: Artificial indoor light
Maximum Weight on Turntable: 3 KG

Skanect Structure Sensor mobile scanner

iPad based digital scanner to create 3D printable files of real world objects
Ideal for objects that don’t fit on the Makerbot Digitzer such as a person, large object or room