Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk

Winter Break Hours:

  • 12/18-12/22: 7:30 am - 5:00 pm
  • The Help Desk will be CLOSED starting Saturday, December 23rd and will return January 3rd. If you have an emergency, feel free to call and leave a voicemail or send us an email at
  • 1/3/18-1/6/18: 7:30 am - 5:00 pm

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  • Report a problem to the Help Desk or ask a question
    • Use to report a problem with your account, computer, printer, etc.
    • Do not use to report critical/urgent problems.  Please call the Help Desk instead.
  • Project Request Form (Formerly Service Request Form)
    • Implementation of any new service, whether hosted at IPFW or off site, impacting more than one person.
    • Enhancements to existing IT resources or services.
    • Requests requiring new hardware or software impacting multiple people
    • Design and/or construction of computer lab
    • Add new network/wireless area