When contacting us provide the following information:
- Phone number
- Workstation location, and computer type
- Problem or the error message (ensure that you record the exact error message)
- Mon-Thurs: 7:30 am - 8:00 pm
- Fri: 7:30 am - 6:00 pm
- Sat: 8:00 am - 4:30 pm
- Sun: CLOSED
Responsibilities of User Technology Support
- Provide faculty and staff with individual and group training.
- Perform advanced troubleshooting on applications.
- Supply printed and online instructions for supported applications.
- Produce and publish training materials for the campus faculty and staff.
- Produce IT news releases Advise on current and future technology initiatives.
- Maintain the IT Services web site and online knowledge base.