ITS Training

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk

Hours:

  • Mon-Thurs: 7:30 am - 8:00 pm
  • Fri: 7:30 am - 6:00 pm
  • Sat: 8:00 am - 4:30 pm
  • Sun: CLOSED

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User Technology Support

Responsibilities of User Technology Support

  • Provide faculty and staff with individual and group training.
  • Perform advanced troubleshooting on applications.
  • Supply printed and online instructions for supported applications.
  • Produce and publish training materials for the campus faculty and staff.
  • Produce IT news releases Advise on current and future technology initiatives.
  • Maintain the IT Services web site and online knowledge base.

User Technology Services Training Lab


Training Registration!

September:

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Knowledge Base

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Training Resources

IT Services Training Resources

IPFW IUware

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Document Viewing Tools

Adobe Reader Adobe PDF Reader

Microsoft Word MS Word Viewer

Microsoft Excel MS Excel Viewer

Microsoft PowerPoint MS PowerPoint Viewer