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When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk


  • Mon-Thurs: 7:30 am - 8:00 pm
  • Fri: 7:30 am - 6:00 pm
  • Sat: 8:00 am - 4:30 pm
  • Sun: CLOSED

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Requirements for Purchasing Software at the Bookstore



  • Photo ID and proof of current or future enrollment are required. This can include printed copies of your fee statement or schedule of classes.
  • For enrollment in any given semester, software can be purchased during finals week of the preceding semester through the week before finals of that semester. For example:
    • If you are enrolled for the Fall semester, you can purchase software during finals week of Summer II through the week before Fall finals.
    • If you are enrolled for the Summer I semester, you can purchase software during finals week of Spring through the week before Summer I finals.
    • Consult the official academic calendar for specific dates.

Continuing Education Students

  • Unfortunately, Continuing Education students are not eligible for software discounts. Students must be registered in a for-credit class to be eligible for discounted software. Continuing Education classes are non-credit.


  • Employees must show their IPFW staff ID card.

Emeritus Faculty/Official Retirees

  • Not all software at the bookstore is available to emeritus faculty and/or official retirees. Contact the Help Desk to check availability.

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