ITS Training

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk


  • Mon-Thurs: 7:30 am - 8:00 pm
  • Fri: 7:30 am - 6:00 pm
  • Sat: 8:00 am - 4:30 pm
  • Sun: CLOSED

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Minimum Campus Network Requirements


  • Computer must be equipped with:
    • a wired or wireless network card (wired connections in housing only).
    • if using the wired network in housing, a cable provided by IT Services.

Faculty & Staff

  • Computer must be university-owned.
  • Computer must be equipped with:
    • a network card.
    • a cable (provided by IT Services) plugged into the network drop in your office.
    • a login client (provided by IT Services) for the IPFW Tree.


It is strongly recommended that everyone using the IPFW wired or wireless network:

  • Keep your operating system up to date with all critical patches.
  • Install and update a reputable antivirus program.
  • Have a firewall enabled.

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