Celebrate 50 Years
ITS Training

Contact the Help Desk:

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Hours:

  • Mon-Fri: 7:30 a.m.-8 p.m.
  • Sat-Sun: 12:00 p.m. - 4:00 p.m.

Forgot Username or Password

Resetting Password

Note: Steps for students, faculty and staff to find their username and/or get their password reset.

Note: For these instructions to work, you have to have a security question and answer already set and you have to know the last 4 digits of your SSN (students), your Purdue ID number (faculty and staff), or your IPFW ID number.

Students, Faculty, and Staff

  1. Go to https://my.ipfw.edu/
  2. Click on Forgot username/password?
  3. Click Student Name Lookup or Faculty and Staff Account Lookup.
  4. Enter your last name, your birth date (2 digit month and day and 4 digit year), and the last 4 digits of your social security number (students), your 10 digit Purdue ID number (faculty and staff), or your 9 digit IPFW ID number (students, faculty, and staff).
  5. Click Continue.
    1. Your username and email address will be displayed.
  6. Click Continue to reset your password.
  7. Enter in the answer to your security question.
    1. Note: The answer is case-sensitive.
  8. Type in a new password and verify the password by retyping it.
  9. Click Continue to reset your password.

Note: If you are unable to answer your security question or are unable to reset the password please come to the IT Services Help Desk located in Kettler Hall Room 206 with a photo ID.

All Other Account Holders

  1. The Help Desk can assist you with finding your username in person or over the phone.
  2. If you do not know your password, you must go to the Help Desk with a photo ID.
  3. If you have questions, contact the Help Desk.

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