Telephone Operations

The INFORMATION DESK is located in Kettler Hall, Room 153, and is open during the following hours:

  • Monday - Thursday, 7a - 9p
  • Friday, 7a -5p
  • Saturday, 8a - noon
  • Closed Sunday

CONTACT US:

  • 260.481.6100 (phone)
  • 800.324.4739 (toll-free)
  • infodesk@ipfw.edu (email)
  • 260.481.6880 (FAX)

REFERENCE NUMBERS:

  • Voicemail:  260.481.5400
  • Weather closings:  260.481.5770 or 481.6050
  • Campus Emergencies:  DIAL 911

OUR STAFF

Janet I. Niswonger

Monty Stratton

Charlene Andersen

  • Information specialist/switchboard operator
  • Email: andersec@ipfw.edu
  • Telephone: 260-481-6100

Nancy Reed

  • Information specialist/switchboard operator
  • Email: reedn@ipfw.edu
  • Telephone: 260-481-6100

Jan-Marie Zimmerman

  • Information specialist/switchboard operator
  • Email: zimmermj@ipfw.edu
  • Telephone: 260-481-6100

Telephone Operations

WELCOME TO IPFW TELEPHONE OPERATIONS

Telephone Operations is included as part of the Information Technology Services Department at IPFW.  Its role is to provide excellent telephone service campus-wide and to coordinate the installation and maintenance of telephone equipment.

REQUEST FOR SERVICE

https://purdue.qualtrics.com/SE/?SID=SV_0xgHWixNVVCKKJn

In order to provide accurate and expedient service to the IPFW campus, telephone operations now requires that a Request for Service form be completed.  Click on the link above for any issue/problem, including:

  1. An employee in your area that is new to the university, transferred from another department, has left your department, or is no longer with the university.  By completing this section, phone displays, voicemail boxes, and all campus directories will automatically be updated
  2. New phone lines or equipment
  3. Telephone equipment: MOVES, ADDS, or CHANGES
  4. Equipment repair
  5. Reserving a polycom phone for teleconferencing
  6. Voicemail password reset (other than new employees)
  7. Changes/additions to the campus directory (other than new employees), such as name, address, or title change

USEFUL RESOURCES

ADDITIONAL SERVICES OF THE INFORMATION DESK:

  • Acting as a first "point of contact" to students and campus visitors
  • Producing and maintaining the online campus directory
  • Drop-off location point for mail and FedEx pick-up
  • Providing polycom phones for conferencing
  • Providing cell phones for travel
  • Providing incoming and outgoing FAX services for staff and faculty
  • Key Operator for faculty copy machine
  • Vending machine issues
  • Lost and Found collection point