IT Services supports devices running the following mobile operating systems:
iOS (iPhone, iPod touch, iPad)
Support of new devices and operating systems not on this list will be considered as time and staffing permits. If you don't see your device on the list, you may submit a service request to have it evaluated.
IT Services will:
Assist with setting up access to IPFW wireless, email and VPN on the above devices.
Troubleshoot problems related to accessing IPFW wireless, email and VPN.
When possible, remotely erase ALL DATA on a compromised (lost, stolen, etc.) device.
The employee will:
Create a password or pin on the device to prevent unauthorized access to university data.
Frequently back up any applications and data on the device.
Immediately report the loss or theft of the device to the IT Services Help Desk if it holds university data such as email or files.
Support any third party or beta software.
Contact their device provider to troubleshoot and fix hardware problems; fix issues with their cell service plans; or resolve any software problems not related to IPFW email, wireless or VPN.
Protect your data--anyone accessing university data from a mobile device is required to put a password or PIN on the device. If your device is lost or stolen, a password will help prevent unauthorized access to university data.