Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk


  • Mon-Thurs: 7:30 am - 8:00 pm
  • Fri: 7:30 am - 6:00 pm
  • Sat: 8:00 am - 4:30 pm
  • Sun: CLOSED

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Resources for the Network/Internet Access Policy


To access the network or Internet at IPFW, users must provide IPFW authentication credentials and their device must meet certain security standards. To ensure the standards are met, a network agent must be installed on the device, if a compatible option is available.


Related information


  • Initial contact for questions: IT Services Help Desk
  • Policy clarification: IT Services; IT Security, Policy and Planning