Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk

Winter Break Hours:

  • 12/18-12/22: 7:30 am - 5:00 pm
  • The Help Desk will be CLOSED starting Saturday, December 23rd and will return January 3rd. If you have an emergency, feel free to call and leave a voicemail or send us an email at helpdesk@ipfw.edu.
  • 1/3/18-1/6/18: 7:30 am - 5:00 pm

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User Technology Support Student Positions

Requirements

  • Excellent verbal and written communication skills
  • Good knowledge of word processing, spreadsheet, and e-mail packages
  • Web page editing skills
  • Writing and proofreading skills
  • Self-sufficiency

Duties

  • Continuously develop technical, personal and interpersonal communication skills
  • Write basic software documentation for the web and print media
  • Proofread documentation, training materials, policies, procedures and service level agreements
  • Create and update IT Services web pages