Celebrate 50 Years
Information Technology Services

Contact the Help Desk:

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Hours:

  • Mon-Fri: 7:30 a.m.-8 p.m.
  • Sat-Sun: 10:00 a.m. - 4:00 p.m.

Help Desk Student Positions

Requirements

  • Good communication skills
  • Strong problem solving skills
  • Ability to remain calm and polite under stressful conditions
  • Good customer service skills
  • Ability to interact with staff, administrators, faculty, and students at all levels of computing sophistication

Duties

  • Answer calls in a thorough, efficient manner, providing excellent customer service
  • Provide walk-in support to faculty, staff and students
  • Resolve user requests when possible
  • Continuously develop technical, organizational, interpersonal, and communication skills
  • Participate in tasks and projects that help improve the services of the IT Services Help Desk