Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk

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Help Desk Student Positions


  • Good communication skills
  • Strong problem solving skills
  • Ability to remain calm and polite under stressful conditions
  • Good customer service skills
  • Ability to interact with staff, administrators, faculty, and students at all levels of computing sophistication


  • Answer calls in a thorough, efficient manner, providing excellent customer service
  • Provide walk-in support to faculty, staff and students
  • Resolve user requests when possible
  • Continuously develop technical, organizational, interpersonal, and communication skills
  • Participate in tasks and projects that help improve the services of the IT Services Help Desk