The Frequent Contacts address book tends to be full of incorrect and duplicate addresses. Because of this, the Frequent Contacts address book will not be migrated to Office 365.
Note that the way Frequent Contacts are displayed from your main GroupWise window is misleading. It tends to show your other address books as being nested inside Frequent Contacts. This is not correct. To view a true representation of your address books, click the Address Book button on the toolbar.
When you click the Address Book toolbar button, you will see a proper representation of the structure of your address books:
These instructions are highly recommended for everyone, especially those who sync their phone to GroupWise and use their GroupWise contacts on their phone. To make sure nothing is lost, use these steps to make a full backup of all your contacts. These backups are not to be imported into Outlook. They are meant to be for disaster recovery only. If you need to use them after the migration because you are missing contacts, contact the Help Desk.
To have addresses from your Frequent Contacts migrated to Office 365, copy or move them to your personal address book (the one named with your name). You can click and drag single or multiple contacts at a time.
If there are duplicates, you should then go into your personal address book and resolve them.
Contact the Help Desk, 260-481-6030, if you need assistance.