Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk

Winter Break Hours:

  • 12/18-12/22: 7:30 am - 5:00 pm
  • The Help Desk will be CLOSED starting Saturday, December 23rd and will return January 3rd. If you have an emergency, feel free to call and leave a voicemail or send us an email at
  • 1/3/18-1/6/18: 7:30 am - 5:00 pm

Follow us:
Facebook and Twitter

About Ronnie Sarno

  • Team: Server and Network Administration
  • Title: Network System Administrator
  • Location: KT 204B
  • Phone: 481-6211
  • Email:

Ronnie joined IT Services Systems Administration in May 2007. Born and raised in Manila,
Philippines, Ronnie earned a BS in Computer Science before migrating to Ventura County,
California, in 1991. In 2004 Ronnie and his wife moved to Fort Wayne.

Certifications and Education:

  • BS Computer Science (1991) AMA Computer College, Philippines
  • Novell CNE 3.x, CNE 4.x, & CNE 5.x 
  • Compaq/HP Accredited Systems Engineer (1998 - 2004) 
  • Dell Certified Technician (2006 - 2007)

Return to the personnel list