Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk

Winter Break Hours:

  • 12/18-12/22: 7:30 am - 5:00 pm
  • The Help Desk will be CLOSED starting Saturday, December 23rd and will return January 3rd. If you have an emergency, feel free to call and leave a voicemail or send us an email at
  • 1/3/18-1/6/18: 7:30 am - 5:00 pm

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About Sandy Pedroza

  • Team: Data Center Operations
  • Title: Computer Operator
  • Location: KT 204D
  • Phone: 481-6207
  • Email:

Sandy has been employed with IPFW in Information Technology Services since 1984.
She has worked many areas within the department as Operations Clerk, Help Desk
Technician, Office Assistant and Computer Operator.

She completed her associate degree in General Studies in 2009 and is working towards
completion of her bachelor's degree.

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