Information Technology Services

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When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk


  • Mon-Thurs: 7:30 am - 8:00 pm
  • Fri: 7:30 am - 6:00 pm
  • Sat: 8:00 am - 4:30 pm
  • Sun: CLOSED

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About Mary Nixon

Photo of Mary Nixon

  • Team: Help Desk
  • Title: Supervisor, Help Desk
  • Location: KT 206A
  • Phone: 481-6503
  • Email:

Mary joined IPFW in September 2004. She attended Ball State University. Prior to
joining IPFW Mary worked in the computer industry for 20 years with The Future Now
and Executrain. She is certified in both Microsoft and Novell. Mary is looking forward
to working with her fellow associates in IT to provide premium support for IPFW
faculty, staff and students.

Mary has been married to Kim Nixon since 1981. When Mary’s not working, she and
Kim enjoy reading, boating and just relaxing at their cottage at Lake James.


  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Professional (MCP)
  • Microsoft Office User Specialist (MOS) Master Certification
  • Microsoft User Specialist Authorized Instructor
  • Certified Novell Administrator (CNA)

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