Many dedicated individuals associated with IT Services help to resolve the computing
problems reported to the Help Desk. Jan Nichols, Coordinator of Administrative
Computing in Systems Access Support since 1986, serves as a liaison to users of the
IPFW administrative systems. Jan worked primarily on keypunching student registration
cards at the onset of her employment with IT Services. She later became a computer
operator and was promoted to operations coordinator shortly thereafter. Because of her
length of service here at the university, Jan understands the application systems and is
familiar with faculty and staff - including the computer programmers and technicians.
"She is able to give more support because of this knowledge," said Mark Franke, Assistant
Comptroller. A few of the many important aspects of Jan's job include coordinating
accounts, maintaining the security of those accounts, and understanding the specific
requirements of each system. In addition, she assists individuals in solving problems with
system access. According to Franke, "Jan is very tenacious ... she makes the needs of the
users known and stays in touch until those needs have been met."
Working with the Shared User SIS+ Implementation Committee, Jan helped establish what
was needed to make SIS security work most efficiently for the users. "SIS provides screen
security, which means you can only access information on those students who are
registered with your department," Jan said.
Handling the many aspects of administrative computing at IPFW requires both technical
knowledge and the ability to cover a wide range of systems. For example, student, financial,
and human resource records are maintained at the appropriate main campus - Indiana
University, Bloomington, or Purdue University, West Lafayette - as well as IPFW.
C.C. Fullove, former Assistant Director of Admissions, feels that many people involved the
technical aspect of computers have lost touch with some of their communication skills.
"Jan, however, enhances communication," Fullove said. "She is very personable and patient
when it comes to helping administrative, users."