Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk

Winter Break Hours:

  • 12/18-12/22: 7:30 am - 5:00 pm
  • The Help Desk will be CLOSED starting Saturday, December 23rd and will return January 3rd. If you have an emergency, feel free to call and leave a voicemail or send us an email at
  • 1/3/18-1/6/18: 7:30 am - 5:00 pm

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About Melissa Litmer

Photo of Melissa Litmer

  • Team: Security and Identity
  • Title: Systems Access Support and IT Communications
  • Location: KT 207D
  • Phone: 481-0545
  • Email:

Melissa is a Senior Help Desk Technician. She joined the Help Desk in March 2004 and since
that time has been certified by the Help Desk Institute as a Help Desk Analyst and Support
Center Team Lead. In 2006, Melissa was awarded the Help Desk Institute Analyst of the
Year award for the state of Indiana.

Melissa is currently pursuing her bachelors degree in General Studies at IPFW.

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