When contacting us provide the following information:
Melissa is a Senior Help Desk Technician. She joined the Help Desk in March 2004 and since
that time has been certified by the Help Desk Institute as a Help Desk Analyst and Support
Center Team Lead. In 2006, Melissa was awarded the Help Desk Institute Analyst of the
Year award for the state of Indiana.
Melissa is currently pursuing her bachelors degree in General Studies at IPFW.