Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk

Winter Break Hours:

  • 12/18-12/22: 7:30 am - 5:00 pm
  • The Help Desk will be CLOSED starting Saturday, December 23rd and will return January 3rd. If you have an emergency, feel free to call and leave a voicemail or send us an email at
  • 1/3/18-1/6/18: 7:30 am - 5:00 pm

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Photo of Han Fei

  • Team: User Technology Support
  • Title: Academic Technology Consultant
  • Location: KT 205A
  • Phone: 481-6197
  • Email:

Han received his M.A. in TESL from the University of Arizona in 1993. In the following two
years, he taught ESL courses at Pima Community College in Tucson, AZ. In 1995, he
joined Novell, Inc., working for the International Product Development Dept. in various
capacities such as documentation specialist, software tester, and project manager. In
2000, upon leaving Novell, he worked for Intel, Inc. as a consultant in the International
Linguistic Services Dept., translating and editing technical documents. Later, he joined
YCC International Co. as an international sales rep, while continuing working as a
freelancer on Intel documentation projects.

Han finds great pleasure in interacting with the university faculty/staff members and
providing them with the technical assistance that they need.

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