Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk

Winter Break Hours:

  • 12/18-12/22: 7:30 am - 5:00 pm
  • The Help Desk will be CLOSED starting Saturday, December 23rd and will return January 3rd. If you have an emergency, feel free to call and leave a voicemail or send us an email at
  • 1/3/18-1/6/18: 7:30 am - 5:00 pm

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About Michael Berkshire

  • Team: Server and Network Administration
  • Title: Network System Administrator
  • Location: KT 204B
  • Phone: 481-5473
  • Email:

Mike joined IT Services in October 2006. He is an Air Force Veteran of Desert
Shield/Storm. When he returned from military duty, Mike attended IPFW to
pursue an IS degree from '93 to '94. He then went to Southwest Allen County
Schools where he worked as a hardware technician and then a Network Technician.

Mike's wife, Heather, is a graduate of IPFW and is also a Senior Pastor in the United
Methodist Church. They have three children.

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