Information Technology Services

Get Help:

When contacting us provide the following information:

  • Username
  • Phone number
  • Workstation location, and computer type
  • Problem or the error message (ensure that you record the exact error message)  twitter link for IT Services HelpDesk facebook link for IT Services HelpDesk

Winter Break Hours:

  • 12/18-12/22: 7:30 am - 5:00 pm
  • The Help Desk will be CLOSED starting Saturday, December 23rd and will return January 3rd. If you have an emergency, feel free to call and leave a voicemail or send us an email at
  • 1/3/18-1/6/18: 7:30 am - 5:00 pm

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  • Student accounts are created automatically upon admission to the university; however, the account must be activated to use it.
  • Students activate their account by going to the “Get me started” link on myIPFW.
  • Students must create a password during activation. 
  • Students’ passwords expire every 120 days.
  • Student accounts include:
    • E-mail account
    • Online coursework, registering for classes, financial aid and more
    • Use of the Student-Access Computing Labs
    • Network Applications: Word, Excel, Dreamweaver
    • Personal storage space
    • Personal web space
  • Student accounts are to be used to complete tasks related to university responsibilities only and are subject to the terms of the IPFW Code of Student Rights, Responsibilities and Conduct.
  • Student accounts are active the first term of enrollment and remain active as long as students remain enrolled in classes.
  • In general, student accounts are deleted one year after class enrollment ends.
  • Student usernames are automatically assigned during account activation and contain the first four characters of their last name, the initial characters of their first and middle names, followed by two numeric characters.

* NOTE: Secondary accounts for student workers can be requested by filling out the Student Staff Account Form.