Centers for Academic Success and Achievement

E-mail consultations are available during regular business hours. Business hours for the Fall 2015 semester Center are:

Monday - Thursday: 9am - 7pm
Friday: 9am - 3pm

As part of the Writing Center's services, students have an opportunity to submit their writing questions and drafts via the Internet through the Writing Center's E-mail Consultation Service. It's as easy as e-mail!

  • You may submit a paper at any time, but the request will be processed by the online coordinator during regular business hours which excludes breaks, holidays, and weekends.
  • Because we have a limited number of consultants and hours available for online consulting, STUDENTS MAY SUBMIT ONLY ONE PAPER AT A TIME.
  • Once you have received confirmation that we received your completed form and attached paper, you will get a response in approximately 48-72 business hours from the date you receive confirmation.
  • Please note: The Writing Center E-mail Consultation Service is not open on weekends, university breaks, or holidays, and does not consider that time to be part of the 48-72 hours.

Before requesting an online consultation, make sure that you can say “yes” to all of the following:

  • My assignment is due in four days or more, not including weekends.
  • I can use e-mail.
  • I know how to attach documents to e-mail messages.
  • I can write a document and save it as a .doc, .txt, or .rtf file (not .wpd).
  • My paper is less than 10 pages long (please make a face-to-face appointment in the Writing Center for papers longer than 10 pages or indicate the 10 pages you want us to respond to).

Questions and concerns about citation styles are best addressed during a face-to-face consultation; the online format does not allow us to address your issues fully.

Requesting an E-Mail Consultation

To request an e-mail consultation, you will need to send the completed E-mail Consultation Request Form and the assignment you wish to have reviewed in .doc, .txt, or .rtf format (not .wpd). The steps for this are below:

PART ONE: Complete the Writing Consultation Request form

Click on this link to access the Writing Consultation Request Form, which is in the Microsoft Office Word format. You will be able to type your answers into the form and save it, so you can send the form with your paper to our e-mail consulation account.

Please be specific and answer all questions on the form, otherwise your consultation may be delayed while we request additional information.

PART TWO: Send your e-mail

In your preferred e-mail program, create a new message.

  1. In the To: section, type
  2. In the Subject: section, type Online Consultation
  3. Attach the completed E-mail Consultation Request Form to your e-mail message
  4. Attach your paper to your e-mail message
  5. Send the e-mail, with any additional information you wish to tell us in the body the message, to

PART THREE: Confirmation

Once you send your e-mail, you will receive an automatic reply from that serves as confirmation that we received your submission. Our E-mail consultation coordinator will review your submission during our regular business hours and make sure we have all the information we need to complete the consultation. If we need to contact you for more information, it will delay the return of your paper.

Within 48-72 business hours after you submit your paper (not including weekends, university breaks, or holidays), you will receive a writing consultant’s response from This response will have your paper as an attachment, and will have comments from a consultant inserted similar to what you would have received in a face-to-face consultation. Please note that you cannot see comments on Word documents while using a mobile device. You must open the document on a desktop or laptop computer to see the comments.

Remember, for other questions, you may contact the Writing Center during our business hours:

Location: Helmke Library, First Floor
Phone at 260-481-5740

Return to Writing Center Services