Frequently Asked Questions

If you have a question that is not addressed in this list, email

Q. Will my email address change? (Updated 1/3/18)
A. Yes.  All addresses will change from to

Q. Will my username change?
A. No usernames will be changed. One exception is for shared mailboxes where “ipfw” is part of the mailbox name.

Q. How long will my old "ipfw" email address work?
A. IPFW addresses will continue to work through June 30, 2019.  After July 1, 2019, senders will receive a generic "undeliverable" message which will not contain any forwarding information.

Q. Will I still have access through my phone?
A. Yes, but you will need to update your phone to reflect the new email address.  A communication will go out letting you know when to do this.

Q. Will guests who have email and retirees keep their accounts? (Updated 1/3/18)
A. Yes, everyone who currently has an email account is entitled to keep it.  Everyone will be affected by the to domain name change.

Q. Are shared mailboxes affected?
A. Yes, email addresses for shared mailboxes will change along with everyone else’s. Mailbox owners will be contacted with more information.

Q. Will any of my existing email, calendar appointments, contacts or documents be affected?
A. We do not anticipate any impact. Testing will be ongoing in fall 2017.

Q. Will there be any impact to email quotas?
A. No, there will be no change to quotas.

Q. Will this change affect student employees?
A. A very small number of student employees will be affected. Those with student employee accounts will be contacted to become early adopters in Office 365/Outlook. The student employee account will be merged with the student account.

Q. How will IPFW listservs be affected? (Added 11/7/17)
A. List names and owner/subscriber email addresses will need to be updated to reflect the new* domain name.  IT Services has obtained white papers from the vendor on how to globally change lists names and addresses as well as owner, moderator, and subscriber email addresses.  List owners will not need to take any action for this to happen.  List owners will receive periodic updates and timelines via email.

*Pending HLC approval