Online Learning

Online Complaint Resolution

Indiana University Purdue University Fort Wayne (IPFW) is committed to providing online students with an exceptional educational experience that is transparent, efficient, stimulating and fair.  If, as a prospective or current student, you feel that your experience with an online learning course or program from IPFW has not lived up to those standards, you may register a complaint.

Filing Complaints at IPFW 

If you are having problems with a course, we encourage you to contact the instructor first; instructor contact information should be available on the course website.  If contacting the instructor is not appropriate or has proven ineffective, contact Online Learning

If the problems are not related to course content, delivery or grades contacts for some of the important offices on campus are listed below:

For tuition and fee payments issues, contact the Bursar’s Office

For course registration and transcript issues, contact the Registrar’s Office

For grants and loans issues, contact Financial Aid

For admissions issues, contact Admissions.(undergraduate courses) or the Graduate School (graduate courses).

IPFW administrative offices are open Monday through Friday, 8 a.m. to 5 p.m. Eastern Time and observe standard US holidays.  

Filing Complaints Outside of IPFW 

If you feel your complaint has not been properly addressed within IPFW, you are free to enter your complaint with other organizations at the state and national levels.

The Indiana Commission for Higher Education authorizes IPFW under the authority of Indiana University and Purdue University  to offer undergraduate and graduate level certificates, baccalaureate, masters degrees.  You may submit a complaint at the ICHE website here.

At the national level, IPFW is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Information regarding complaint process can be found on at the HLC website here.

As an online IPFW student you can also submit a complaint regarding an IPFW course in the state where you are residing as you take the course.  Below is a state-by-state list the agencies in each state responsible for complaints regarding out-of-state distance education programs.

Alabama Montana
Alaska Nebraska
Arizona Nevada
Arkansas New Hampshire
California New Jersey
Colorado New Mexico
Connecticut New York
Delaware North Carolina
District of Columbia North Dakota
Florida Ohio
Georgia Oklahoma
Hawaii Oregon
Idaho Pennsylvania
Illinois Rhode Island
Indiana South Carolina
Iowa South Dakota
Kansas Tennessee
Kentucky Texas
Louisiana Utah
Maine Vermont
Maryland Virginia
Massachusetts Washington
Michigan West Virginia
Minnesota Wisconsin
Mississippi Wyoming
Missouri