Indiana University Purdue University Fort Wayne (IPFW) is committed to providing online students with an exceptional educational experience that is transparent, efficient, stimulating and fair. If, as a prospective or current student, you feel that your experience with an online learning course or program from IPFW has not lived up to those standards, you may register a complaint.
If you are having problems with a course, we encourage you to contact the instructor first; instructor contact information should be available on the course website. If contacting the instructor is not appropriate or has proven ineffective, contact Online Learning.
If the problems are not related to course content, delivery or grades contacts for some of the important offices on campus are listed below:
For tuition and fee payments issues, contact the Bursar’s Office
For course registration and transcript issues, contact the Registrar’s Office
For grants and loans issues, contact Financial Aid
IPFW administrative offices are open Monday through Friday, 8 a.m. to 5 p.m. Eastern Time and observe standard US holidays.
If you feel your complaint has not been properly addressed within IPFW, you are free to enter your complaint with other organizations at the state and national levels.
The Indiana Commission for Higher Education authorizes IPFW under the authority of Indiana University and Purdue University to offer undergraduate and graduate level certificates, baccalaureate, masters degrees. You may submit a complaint at the ICHE website here.
At the national level, IPFW is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Information regarding complaint process can be found on at the HLC website here.
As an online IPFW student you can also submit a complaint regarding an IPFW course in the state where you are residing as you take the course. Below is a state-by-state list the agencies in each state responsible for complaints regarding out-of-state distance education programs.
|District of Columbia||North Dakota|